At Serenity NP Integrative Health, your privacy and the security of your personal and medical information are our top priorities. This Privacy Policy outlines how we collect, use, protect, and handle your information in compliance with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Collection and Use of Information

We collect and store information that is necessary to provide you with high-quality care, including personal details, medical history, and health-related data. Your information is used exclusively to:

• Deliver personalized medical services tailored to your health needs.
• Communicate updates related to your care, including appointment reminders and health insights.
• Maintain compliance with state and federal medical record regulations.

HIPAA Compliance

All medical information you provide is maintained and handled in accordance with HIPAA standards to protect your privacy. This means:

• Your medical data is kept confidential and secure.
• Your information is not sold, shared, or disclosed to unauthorized third parties in any way.
• Access to your records is strictly limited to authorized personnel who are directly involved in your care.

Patient Portal

To safeguard your health information, we require patients to use our secure, HIPAA-compliant patient portal for all communications involving medical data. The patient portal is accessible through the header menu of our website or directly via this link: https://app2.rxnt.com/phr/#/.

Patient Responsibility: Please refrain from sending any health-related information via email, text, or other unsecured platforms. The patient portal is the only approved method for securely transmitting health data.

Protection of Your Information

We take extensive measures to protect your information, including:

• Using secure servers and encryption technologies to safeguard electronic medical records.
• Conducting regular audits and updates to our systems to maintain robust security.
• Limiting access to information to only those with a legitimate need to know.

Your Information is Yours

Your data is never sold, leaked, or shared with unauthorized third parties. It is exclusively used to support your care, including personalized recommendations, appointment reminders, and updates on new services or treatments relevant to your health.

Your Rights

As a patient of Serenity NP, you have the right to:

• Access your medical records at any time via the patient portal.
• Request updates or corrections to your health information.
• Ask questions about how your information is handled.

For more information about your rights under HIPAA, visit www.hhs.gov/hipaa.

Contact Information

If you have questions, concerns, or need assistance, please contact us:

Serenity NP Integrative Health
102 Minnie Street
Crystal Lake, IL, 60014
Phone: (815) 604-6075
Email: info@serenitynp.com

This Privacy Policy is subject to periodic updates. Any changes will be communicated via our website or during your next appointment. Thank you for trusting Serenity NP with your care. We are committed to protecting your privacy and providing you with exceptional service.